In this episode, I sit down with Claudia Crist, a healthcare executive and leadership consultant with more than 30 years of experience, to discuss leading through change, building resilience, and creating workplaces where people want to stay.

Claudia shares lessons from her leadership journey, including navigating the challenges of COVID-19 while leading a mental health clinic in Hawaii. We discuss why constant change takes a toll on employees and how leaders can help their teams manage stress, uncertainty, and the pressures of today's workplace.

We also explore the challenges of transitioning from frontline employee to leadership. Claudia explains why promoting talented individuals without preparing them for leadership can lead to frustration, burnout, and turnover. She emphasizes the importance of mentorship, leadership development, and investing in people before problems arise.

A key part of our conversation focuses on employee engagement and retention. Claudia shares practical leadership practices, including spending time with employees, listening to their concerns, following through on commitments, and building trust across generations.

Our conversation is a reminder that strong organizations are built through consistent leadership practices, genuine relationships, and a commitment to helping people succeed.

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