In this episode, I welcome back Dr. Jason Kuhl, Chief Medical Officer at Providence Medford Medical Center, for a conversation about conflict, communication, and leadership. Using a set of conflict-resolution cards created by mediator Kimberly Best, we explore practical ways leaders can navigate difficult conversations more effectively.

We begin with the idea of choosing generous assumptions and why assuming good intent creates space for understanding rather than judgment. Through real-world examples, we discuss how curiosity, humility, and thoughtful questions can help de-escalate tense situations and keep conversations productive.

We also talk about apologies, misunderstandings, and feedback. Dr. Kuhl shares why apologizing for the impact of a message can be different from apologizing for the action itself, and how simple questions like, “Tell me what you heard,” can uncover misunderstandings before they become larger conflicts.

Another key theme is the difference between disagreement and opposition. We discuss why healthy teams make room for differing perspectives, how leaders can create cultures where people feel safe speaking up, and why strong relationships are often the foundation of productive conflict.

The takeaway is simple: conflict is not something leaders should avoid. When approached with curiosity, respect, and a willingness to listen, it can become one of the most powerful tools for learning, growth, and better decision-making.

👉  Download The Leader’s Ultimate Guide to Difficult Conversations, a practical framework for entering difficult conversations with clarity, discipline, and influence.

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