In this episode, I sit down with Christy Pretzinger, founder of WG Content and The Better Leader Project. Christy has spent more than two decades in healthcare, but her real focus is on helping leaders create environments where people can thrive.

We begin with a common tension in leadership: do culture and soft skills really matter, or do people just need to do their jobs? Christy makes the case that these “soft” skills, like empathy, vulnerability, and emotional awareness, are actually what drive trust, connection, and performance.

We also talk about AI and where it fits. Christy sees it as a helpful tool, but not a replacement for judgment. Leaders still need to think, question, and bring humanity to their decisions.

A key part of our conversation is vulnerability. Christy explains why people resist it and why it takes practice, often in community, to develop. She also introduces her idea of the Cultural Balance Sheet, a simple way to think about how leaders build strong cultures through daily choices.

The takeaway is straightforward: leadership is not about being perfect. It is about making better choices, one moment at a time.

Get in touch with Christy: https://www.christypretzinger.com/

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