In this episode, Ernesto Gómez joins me to talk about unlocking the untapped potential in your team and why most leaders leave 40% of it unused. As former CHRO for a $9 billion company with 83,000 employees, Ernesto brings decades of experience leading across the Americas.

We start with the story that connected us: the book Endurance and Ernest Shackleton’s legendary ability to pivot when the plan no longer worked. That same adaptability, Ernesto says, is essential for leaders today.

We cover why most people operate at just 50–60% of their capacity, the hidden cost of that lost potential, and how leaders can close the gap. Ernesto shares his three-part culture model: creed, context, and stewardship, plus insights on balancing ego with truth, building psychological safety without sugarcoating, and creating space for your team to challenge the status quo.

We also dig into his “remove–reroute–regrow” framework for recalibrating when performance stalls, and why talent, culture, and mindset are the three levers leaders must align for lasting results.

If you want a culture that consistently performs at its full capacity, this episode gives you a roadmap, starting with one shift: measure leadership by how much potential you unlock in others.

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