On this episode of the Healthcare Leadership Excellence Podcast, we welcome David Norris, co-founder and CEO of Afinion Health, a company revolutionizing how providers manage the relentless burden of their inbox through AI. David brings decades of experience in tech and healthcare and shares how his team is building tools that not only reclaim five hours a week for clinicians but also reduce cognitive overload, without asking them to change a single part of their workflow.

This isn't a sales pitch. It's a conversation about what leadership looks like at the intersection of innovation and practicality. From triaging medical inboxes to reading a patient’s 10-year history in seconds, David walks us through how AI, when done right, becomes a true partner to providers, not a replacement. We talk trust, data integrity, and the critical difference between probabilistic and deterministic AI when human lives are at stake.

We also shift gears into what it takes to lead seven startups, how to build cohesive teams of brilliant minds, and why culture isn't a soft skill; it's a strategic advantage.

Whether you’re a healthcare leader, tech skeptic, or just curious about the future of medicine, this episode offers clarity and inspiration.

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