In this episode of the Healthcare Leadership Excellence Podcast, I interview Jonathan Sachs, CEO of WUWTA, exploring the essence of leadership and its vital role in patient-centered healthcare.

We discuss leadership's impact on creating a patient-centric approach, with Jonathan recalling an influential encounter with President Dan Mote, former president of the University of Maryland, and stressing the importance of leadership permeating all organizational levels.

Our conversation also delves into the allocation of resources in healthcare, highlighting the key differentiator as the people. Jonathan identifies a disconnect between healthcare professionals and patients' emotions, emphasizing the importance of empathy to bridge this gap.

He discusses the three essential experiences for effective hospital leadership: personal experiences as a caregiver, former patient, or caregiver for someone outside the healthcare system.

The podcast concludes with a moving story, challenging the perception of patient experience as an "extra" and asserting its integral role in caregiving, especially when modern medicine can't save a life.

Jonathan encourages healthcare leaders to understand that excellence requires meticulous design and unwavering commitment to patient emotions and experiences.

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