In this episode, I interview Ben Ogles who has a Ph.D. in clinical psychology and a background in academic leadership. He is also an expert in listening and communication. Our conversation revolves around the importance of effective listening skills in leadership, particularly in healthcare settings.

Ben introduces the concept of motivational interviewing, a technique that involves helping individuals discover their internal motivations for change rather than imposing external motivations. He emphasizes the value of open-ended questions that encourage people to elaborate on their thoughts and concerns. He discusses how motivational interviewing, often used in patient interactions, can be just as beneficial in leadership situations, such as communicating with employees.

We discuss a scenario involving a new nursing leader who must manage a team of nurses in a challenging environment. Ben suggests that reading books like "Listening Well: The Art of Empathic Understanding" by William R. Miller can be a good starting point for improving listening skills. He also mentions the availability of motivational interviewing training and mentors to guide new leaders in honing their skills.

Our talk ends with the two sides of listening: building genuine partnerships and using communication for understanding and change. Ben emphasizes these skills in professional, personal, and societal interactions.

Resource mentioned:

Listening Well: The Art of Empathic Understanding
by William R. Miller

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