In this episode, I talk with Chris Pizzi, Chief Executive Officer of Providence Medford Medical Center. He talks about leading people but letting them problem-solve. He believes that with development and training, people are able to engage themselves in providing solutions to challenges that the organization is facing.

He also discussed collaborating and learning from colleagues. As he says, “As a leader, it is important to surround yourself with others that are more expert in their areas.”

The highlight of our conversation is the important topic of being out there with your people. Chris speaks about spending the time to be with his people to know their burden and see and feel what is happening. In order to provide support, he mentions that he needs to experience the challenges for himself.

Thank you, Chris, for leading your people on the frontline and for reminding us of the vital principle of communication, listening, and being transparent.

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