In this insightful conversation, Ben Smalley, Chief Operating Officer of Intermountain St. Mary's Hospital, shares his journey from college to becoming a healthcare executive, emphasizing the influence of his social psychology background in his leadership role.
We delve into the challenges of merging health systems, drawing on Ben's experience with the Intermountain and SCL Health merger. His unique perspective as a connector between two systems provides valuable insights into integrating best practices.
One highlight of our discussion is the application of social psychology principles in leadership, particularly the fundamental attribution error. Ben provides practical advice on approaching difficult conversations with curiosity rather than judgment, fostering a more grace-filled and effective communication style.
For those aspiring leaders in healthcare or any field, Ben recommends resources such as the book "Crucial Accountability" to develop crucial conversation skills. We also explore the importance of embracing silence in accountability conversations and how it can lead to more thoughtful and productive outcomes.
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